Privacy Policy

At Cloudlink Solutions, we deeply value the trust you place in us when you engage with our websites or utilize our web services. Our enduring reputation is built on leveraging technology and data to foster transparency, integrity, and efficiency for all our users. As part of our commitment to transparency and integrity, we strive to ensure that you understand the data we collect, how it's used, and any sharing practices involved.

This Privacy Policy ("Policy") outlines how we collect and utilize your personal information across our websites, mobile and web applications, and phone services. Throughout this Policy, references to "we" and "our" pertain to Cloudlink, while "you" and “your" encompass any individual using our websites, services, and/or applications.

What is personal information?

When we refer to personal information, we mean data that can identify, locate, or contact you, either on its own or when combined with other identifying details. Personal information excludes lawfully accessible government records or de-identified or aggregated consumer information.

This Privacy Policy comprises service-specific charts detailing the types of personal information collected by Cloudlink, along with the business purpose for gathering the specified personal information.

How We Use Your Data?

We adhere to the guidelines outlined in the EU General Data Protection Regulation (GDPR), an international standard governing the secure collection and utilization of online data. Web Design Sun oversees and manages all personal data collected from this Website and other channels. As the controller, we hold sole responsibility and discretion over the use of your personal information.

For recruitment and related purposes, we utilize third-party services. By applying for employment, submitting your resume, or contacting us about job opportunities, you consent to the collection of personal information. Additionally, you agree to the transfer and sharing of this data with our third-party subsidiaries. In these instances, we act as the processor of your data.

Notice of Access and Sharing

Personal Information Required for Service Usage

To register for a Cloudlink Service, you'll need to provide specific personal details. Sharing this information is necessary to complete the registration process and fully utilize each service under the licensing agreement or terms of use. At Cloudlink Solutions, we prioritize your safety and ensure that our Sites and Services are designed to safeguard your information and grant you control over its access and sharing to the extent feasible.

User-Controlled Access to Personal Information and Data

Certain IT Sites and Services enable you to submit personal information and upload data while maintaining control over access to that information and data. For instance, services like Appia, Doc Express, and Hosting Services allow you to input and manage access to your data. Cloudlink will not access this data unless explicitly directed by you, the licensee. Additionally, we will not permit third-party access to this data unless required to do so in compliance with the law, to protect Cloudlink's property or rights, or to ensure personal safety.

Access to Personal Information and Data

We may access or disclose your data in the following circumstances: (a) to comply with clear legal obligations; (b) to safeguard the property or rights of Cloudlink or our customers, including enforcing our agreements or policies governing service usage; or (c) to act in good faith to protect the personal safety of Cloudlink employees, customers, or the public. Additionally, we may disclose personal information in the event of a corporate transaction such as a merger or asset sale, but only when legally required and to the minimum extent necessary to maintain the confidentiality of that information.

Data collected through the short code program will not be shared with third parties for marketing purposes.

Data Use

The company utilizes the personal data of its contacts for several broad purposes:

• Managing and administering the company's services and entities.
• Providing services to the company's clients.
• Continuously administering and managing customer services.

The use of contact information should always be assessed from the contact's perspective to determine whether it aligns with their expectations or if they are likely to object. For instance, it is expected that a contact's details will be used by the company to respond to inquiries about its products and services. However, it would not be reasonable for the company to provide a contact's details to third parties for marketing purposes without their consent.

Each service or entity of the company will process personal data in compliance with all applicable laws and contractual obligations. Specifically, the company will not process personal data unless one of the following requirements is met:

• The data subject has given consent for the processing of their personal data for one or more specific purposes.
• Processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract.
• Processing is necessary to comply with a legal obligation to which the Data Controller is subject.
• Processing is necessary to protect the vital interests of the data subject or another natural person.
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.
• Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, especially if the data subject is a child.

There are instances where personal data may need to be processed for purposes beyond the original reason it was collected. In such cases, guidance and approval from the Data Protection Officer must be sought before any such processing can begin to ensure compatibility with the new purpose.

When determining the compatibility of the new processing purpose, if consent has not been obtained for the specific processing, the Company will consider the following additional conditions to ensure fairness and transparency:

• The link between the purpose for which the personal data was originally collected and the reasons for the intended further processing.
• The context in which the personal data was collected, especially regarding the relationship between the data subject and the Data Controller.
• The nature of the personal data, particularly whether special categories of data or data related to criminal convictions and offences are being processed.
• The potential consequences of the intended further processing for the data subjects.
• The presence of appropriate safeguards for further processing, such as encryption, anonymization, or other security measures.

Special Categories of Data:

The Company will only process special categories of data (also known as sensitive data) under certain circumstances:

• When the data subject expressly consents to such processing.
• When the processing relates to personal data that has already been made public by the data subject.
• When the processing is necessary for the establishment, exercise, or defence of legal claims.
• When the processing is specifically authorized or required by law.
• When the processing is necessary to protect the vital interests of the data subject or another natural person, especially if the data subject is physically or legally incapable of giving consent.
• When further conditions, including limitations, based on national law, apply to the processing of genetic data, biometric data, or data concerning health.

Approval from the Data Protection Officer must be obtained before processing special categories of data, and the basis for processing must be recorded alongside the personal data in question. Additional protective measures will be adopted when processing special categories of data.

Information We Collect About You

We collect information about you when:

• You provide it to us directly.
• You use our Services.
• Other sources provide it to us.
• Further details about the information collected are provided below.

Information you provide to us

We gather information about you when you input it into the Services or provide it directly to us. Additionally, we collect information from connections authorized by you, your organization, an End User, or End Client you collaborate with, or from your organization, which controls those accounts. This may include data from emails in your inbox, appointments in your calendar, and records in your accounting system, among others.

• Account and Profile Information:
  When you register for an account, create or modify your profile, or set preferences, we collect information about you. For instance, you provide contact and, in some cases, billing information during registration. You also have the option to add details like a display name, profile photo, and job title. We keep track of your preferences as you adjust settings within the Services.
• Content Provided through Our Products:
  The Services encompass the Cloudlink products you utilize, wherein we gather and store content that you post, send, receive, and share. This content may include company names, contact details, email addresses, sales opportunities, project descriptions, and any feedback you provide. It also covers files and links uploaded to the Services.
• Content Provided through Our Websites:
  Our Services extend to websites owned or operated by us, including social media platforms. We collect content that you submit to these websites, such as feedback or participation in interactive features, surveys, contests, or promotions.
• Information Provided through Our Support Channels:
  Our customer support services also form part of the Services. If you encounter a problem, you can submit information through our support channels. This may involve providing contact details, a summary of the issue, and any relevant documentation or screenshots.
• Payment Information:
  For certain paid Services, we collect payment and billing information during registration. This includes designating a billing representative and providing payment card details, which are collected via secure payment processing services.

Our Policy Towards Children

Our Services are not intended for children under 13 years of age (and in applicable EU jurisdictions, individuals under 16 years of age). We do not knowingly collect personal information from children under 13 years of age (and in applicable EU jurisdictions, under 16 years of age). If we become aware that a child under 13 years of age (and in applicable EU jurisdictions, under 16 years of age) has provided us with personal information, we will take immediate steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at info@cloudlink.ae.

Changes to our Privacy Policy

We reserve the right to update this privacy policy periodically. Any changes to the policy will be posted on this page, and if the changes are significant, we will provide a more noticeable notice by adding a notification on the Services homepages, and login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and understand how you can safeguard your privacy.

If you disagree with any changes to this privacy policy, you will need to discontinue using the Services and deactivate your account(s), as outlined above.

Contact Us

Your information is managed by Cloudlink Solutions. If you have any questions or concerns regarding how your information is handled, please feel free to contact us using the details provided below:

Cloudlink Solutions
Office#207,
PTC Building, Al Qusais,
Dubai, UAE
Telephone – 04 8853376, 04 3509262